Quilting Service Frequently Asked Questions.

Quilting Pricing

Our prices are per square inch of your quilt top, with a minimum charge for small quilts.
The cost is automatically calculated for you when you enter the size of your quilt.
The price includes stitching, thread, 80/20 Hobbs batting and shipping your quilt back to you.
We have three tiers of price based on the complexity of the stitching pattern.
Price per square inch - Standard 2.7 ¢ - Premium 3.5 ¢ - Deluxe 4.2 ¢
The minimum charge per quilt is Standard $68.00 - Premium $78.00 - Deluxe $90.00

Local Customer Questions

You can drop off and/or pick up your quilt by appointment. We schedule appointments most days, including weekends from 10 am to 8 pm.
Please place your order online before you get here, and Yes, it can be changed when you are here.
We can consult with you regarding thread color, stitching pattern, pattern size, batting, or ??
You can make an appointment to drop off or pick up your quilt by clicking here using our on line appointment calendar, or call us at 888-554-9400

Ordering multiple quilts.

When ordering multiple quilts you can save time by combining them on one order, but it's okay to do separate orders also.
Save shipping,by put them all in one box to ship to us. Be sure to pin notes or some other method of letting us know which quilt is for which order.
If you are doing small quilts that you would be using all the same backing, stitching pattern and thread colors, combine them into one larger quilt to save money!

What do we do when we receive your quilt and turn aound?

When we receive your quilt send you an email to let you know we received it. Be sure to check your spam/junk folder. If you would like us to consult with you before starting your quilt, please note it in the comments on checkout. We can consult with you regarding design, design size, thread color, batting, masks, or other issues.

How long will it take to get my quilt back?

At the top of our home page and the pattern category pages is our current estimated turnaround time.
When you place your order online, we put your quilt on our schedule, however if we do not receive your quilt top within 10 days from the date of your order, your quilt will be rescheduled when your quilt top is received by us. The time frame we quote, does not include the time before we receive your quilt top, or the shipping time after it leaves our shop.

Thread

We stock 172 thread colors, See the full selection here! They are not all are listed on the order form online. To choose a color not listed enter the number in the Thread notes box.
Blended or Stand Out:
Choose Blended if your quilt top has a lot of design and you want the thread to be like a chameleon,
Choose Stand Out if your quilt top is mostly solid color fabrics and you want the stitching to be very visible.
If you would like us to try to match thread color to a specific fabric color, please pin it with a note, and we will get as close as we can
Different monitors and screen settings may show colors differently, so choosing colors online can be difficult. We do a color check, and if the thread color you chose just does not look right , we will contact you before we start quilting.
We use Omni 40 weight ploy-wrapped poly core thread.
We can use a different color thread on top and back. If you choose different colors for top and back, put the colors in the "Thread Color Notes" box on the pattern order page. There is no extra charge for this, however, you may see small spots of the back thread color in the stitch holes on the front and vise-versa. We recommend colors that are somewhat similar, unless you want an inconsistent variegated thread look.

Backing

We can use your backing that you send to us with your top, or you can purchase backing from us.
Backing needs to be 8" longer and 8" wider than your quilt top (4" all around).
Example a 60" x 60" top needs a backing that is 68" x 68".
The additional length is to attach the backing to the quilting machine frame. The additional width is so we can use side clamps to keep the backing taut, which help prevent puckers on the back and helps with an overall better quilting job.
Backing should have straight cut edges as best as you can. (We understand most quilters may not have adequate space to lay out a larger quilt)
If seaming your backing, it is best if the seam is horizontal and press the backing seam open
Any piecing of the back should be done in the center or towards the top of the back.
Minky, Fleece, and cuddle backing work fine, however be aware that we put tension on the backing when it is on the machine which may cause any printed pattern on the backing to slightly lose it's shape.
If you have borders on the back or something you want centered on the back we will do our best. As we quilt, the quilt top shrinks a little from the stitching, so it will be close, but we cannot guarantee your backing will be perfectly centered.

Batting

Hobbs Heirloom Premium Cotton Blend 80/20 batting (80% cotton, 20% polyester), is included in the base price per square inch of the pattern design
Most quilts use the natural, or bleached white. For quilts with dark fabrics, we offer colorfast dyed black batting as a choice for no additional charge.

For an additional charge we also offer
Hobbs 100% Cotton batting
The cost is based on the size of the quilt and will be shown in the batting choice menu.

Masking Embellishments

Sometimes it is easier to put embellishments on your quilt top before you send it to us and we stitch it. Usually you don't want the stitching to go through the embellishments as they may likely be damaged. To prevent damage we can "Mask" or stitch around the embellishments. There is an extra charge of $7 per mask for this service. Keep in mind if the area is bigger than a 3 1/2 inch circle, you will need to add a few hand stitches in the middle of the embellishment to stabilize the batting so it does not bunch up in the wash.

What is Masking

This video explains it!

Binding

There are two ways for us to quilt your quilt depending on how you are planning on binding.
If you are using a separate piece of fabric to bind your quilt, we will stitch over the edge of your quilt top.
If you are using the attached backing fabric by folding it forward to the front to bind your quilt, we will stitch within the borders of your quilt top, stitching 1/2 inch to 1 1/2 inches from the edge. Be sure to select the "Border to Border"option.
We do not do binding as part of our service.

Shipping costs

The cost of returning your finished quilt to you is included in the price per square inch of the pattern
You pay the cost of shipping your quilt top and backing to us
The most economical way for you to send your quilt is by using the US Post Office's Ground Advantage

Is my quilt insured for loss or major damage during shipping and while it is in our shop

We include up to $100.00 value for your quilt top and back while it is in our shop and the return shipping to you.
You can purchase additional insurance on the checkout page to cover your quilt top and back up to $399.00.
When figuring the value, you do not need to include the cost of batting or our service, only the replacement cost you would expect for your material and work in case of a total loss in shipment or warehouse fire/tornado etc.

Bleeding Fabrics

RED.... seems to be the most likely to bleed.... But what can be done? Soak the quilt in HOT water with Dawn or other dish soap.
Fill a bath tub, sink or washing machine with very hot water.
Add up to 1/2 cup of Dawn or Palmolive dish soap. Stir it in and add your bleeding quilt then agitate gently.
Let quilt soak, it may take up to 12 hours - the longer you let it soak, the better
When the water get full of dye, change the water and repeat until the water is mostly clear.
Rinse well and dry. If using a washing machine be careful the bubble will be more than what the machine is designed for, especially front loaders.

What chemicals and Markers, if any, will be used on your quilt

For all quilts we may use a blue or purple water soluble marker, a iron off white marker, a blue tailor's wax pencil (remove with soap and water) or white chalk to mark center on the quilt top and bottom
If the quilt does not lie flat, we use a light spray of water applied to the top of the quilt, which slightly shrinks the fabric to reduce ripples.
We use a made for quilting "505 Spray and Fix" glue spray between the batting and the quilt top to baste the quilt. More info about 505 Spray

Why do the Premium and Deluxe patterns cost more?

The premium and deluxe patterns are more dense and intricate, which take more quilting time and thread

Other Miscellaneous questions

Do you quilt any type of fabrics?

We can quilt cotton, flannel, fleece, minky, and denim. Contact us if you have a different material, we still may be able to do the job

When I get my quilt back with the extra width of backing still be attached?

Yes, when we take your quilt off our machine, we only cut off the excess batting,
then we fold it up and ship your quilted quilt to you via the US Post Office Priority Mail service

What is the Computerized Machine Quilting process

Your quilt is mounted on the machine and the size of your quilt is entered into the computer software.
The pattern you chose is applied to the top corner of your quilt, then duplicated until it has filled your entire quilt.
Edge to Edge designs are duplicated overall your entire quilt, side to side, top to bottom with the same design in rows.
The sewing goes just a little over the edges of your quilt.

How good is your quilting machine?

We have the state of the art, top of the line Innova Mach 3 computerized machines.
A better quality machine makes it easier for us to do an excellent job of quilting your quilt

505 Spray Adhesive

Temporary, re-positionable, fabric adhesive used to temporarily bond fabric. Odorless, colorless, no mist, does not gum sewing needles. Use for machine applique, quilting, basting, holding fabric to stabilizers in machine embroidery and hemming. Acid Free – No CFC’s

Your quilt is important to us and we take pride in the quality of our work!
Throughout the process of quilting your quilt top, we do our best to make it a beautiful quilt
that you will be proud to display in your home or give as a gift or family heirloom.